Abulia wrote:The question posed was what is GR going to do now for those that invested in this printed edition with the errors? What is GR going to do to remediate their concerns? What "damage control" are you doing for them?
PDF owners can expect a fixed version for free. Based on this thread, it appears that all owners of the printed edition can expect is the aforementioned apology. Is that correct?
Quoting myself a week or two later because this hasn't been answered. Can we assume that GR's official comment on the GoT "Error Edition" print copies resolution is "tough luck?" Well, aside from the aforementioned apology, that is? No buyback or exchange, ala Mongoose/Conan?
Just to keep everyone informed, GR never responded back as to why I didn't get my entire refund and they kept $3.05. Not that I care, but it points to their overall disorganization.
And, for the final bit of irony, adding insult to injury, I provide you this from the GR blog by Marc Schmalz, Director of Electronic Publishing, posted
on April 6th, 2012. (Emphasis mine.)
Marc Schmalz wrote:We usually try to release a book digitally as soon as we're ready to go to press. I like to think this makes everyone happy. You get access to the material as soon as possible, and we get thousands of new eyes reviewing a digital copy of the book in time to make changes to the print version. Yes, our early PDF purchasers are also our last line of proofreaders, but we do try to make the books as solid as we can before we release them. The errata get integrated as quickly as possible because we want the changes in the print edition, and we also try to make the PDF updates available at the same time.
So, what the hell happened in this case? Joe, why are you trying to put in place a process that supposedly already exists?